Your account

Your account, privacy and security

Everything here is in Settings.

Download your data

Privacy and security → Download my data gives you a file with everything we hold about you: profile, progress, practice, conversations, writing, tutoring and recent security activity.

Delete your account

Privacy and security → Delete my account, type DELETE, and confirm. Your progress, recordings, conversations and settings are deleted permanently. Payment records the law requires us to keep are kept without your name. If you have a paid live session that hasn't happened yet, cancel it first (it's refunded).

Devices and activity

See the devices you're signed in on and tap Sign out other devices if you see one you don't recognise. Recent activity lists sign-ins, key changes, downloads and payments.

Reminders

Evening practice reminders (on days you haven't practised) and a short weekly summary on Sunday evenings: turn both on or off in Personalise, or use the link at the bottom of any email.

How we protect your account

Sign-in links are single-use and expire quickly; sessions are protected cookies; API keys you add are encrypted; when in-app payments are on, they're handled by Zoho Payments, so we never see your card or bank details. We keep a security audit trail and limit repeated requests. FluentSprout is built to SOC 2 controls; an independent audit is planned.

Policies: Terms · Privacy · Refunds. Questions: connect@genzers.tech.

All help articles. Still stuck? Email support@fluentsprout.com.