Refund and cancellation policy

Effective 13 November 2026

This policy covers payments made through FluentSprout, a service of GenZ Technologies Pvt Ltd. It explains when you get your money back and how long it takes.

Live tutor sessions

Cancelled before the session

If a session is cancelled by either the learner or the tutor before it takes place, the learner gets a full refund, credited back to the original payment method.

After a completed session

Completed sessions are not refunded, except when the tutor did not show up. If your tutor did not attend, report it from the session in the app, or by email to support@fluentsprout.com, within 48 hours of the scheduled start time. We will check the report and refund you in full if the tutor did not show up.

How long refunds take

Refunds are sent to the original payment method (UPI, card or net banking) and usually take 5 to 7 working days to reach you, depending on your bank.

Payments made outside FluentSprout

In-app payments for live tutor sessions are being introduced. Payments a learner and a tutor arrange directly between themselves, outside FluentSprout, are not covered by this policy.

Subscriptions

FluentSprout does not sell subscriptions yet; it is free during early access. This section will set out subscription refunds before any paid plan is offered.

Contact

For any refund or cancellation question, email support@fluentsprout.com with the email address you used in the app and the session details. See also our terms and contact page. This policy sits under the company-wide GenZ Technologies refund and cancellation policy.