Live tutors and payments

Live tutors: offers, booking and payment

Open Live tutors.

Ask for help

1. Name the topic (for example "the subjunctive" or "TEF speaking section A"), add anything the tutor should know, choose a length, and enter what you'd pay.
2. Tutors who teach your language see your request. Each can accept your price or make an offer.
3. You can accept a tutor's offer or counter it. Each tutor's conversation with you is private.

Links, emails and phone numbers can't be shared until you both agree a price.

After you agree

• For now you pay the tutor directly, as you agree with them. Secure in-app payments are coming.
• The tutor sends a time and a meeting link.
• After the session, tap Mark done and rate it.

Cancelling

• Either of you can cancel before the session.
• The tutor didn't turn up, or the session wasn't as agreed: tell us within 48 hours at connect@genzers.tech.

When in-app payments are on: a session cancelled by you or the tutor before it starts is refunded in full, automatically, to your original payment method (5 to 7 working days); after the session time, tapping Cancel reports it for review instead.

Become a tutor

Open the Teach tab, write a short profile, choose the languages you teach, and respond to requests. When in-app payments are on, the platform fee and payouts will be shown here before you accept any session.

All help articles. Still stuck? Email support@fluentsprout.com.